Request for contracting services through the Web or the App

Through the Nicol Sposa Web, the User may request the appointment service in a store or registration for the various events organized by Nicol Sposa through the Web. To request the appointment service, the User must proceed as follows:

1. Click on the “Request Appointment” tab on the Web.
2. Complete the online form with your personal data.
3. Choose a store.
4. Choose a date for the appointment.
5. Confirm the wedding date.
6. Send the application.
After performing the above steps, the User will receive an email confirming that her appointment request has been registered on the Nicol Sposa IT system, indicating the estimated time period within which Nicol Sposa will contact the User by telephone to confirm the appointment.

During this call, the User may:

Make an appointment at the Nicol Sposa store preferred by the User to be attended by an assistant, based on the date of preference and the availability of the Nicol Sposa store.
If necessary, indicate the tastes and preferences regarding the type of product the User is interested in trying and purchasing
Receive detailed information about the appointment, such as duration, companions, style of service or availability of specific products, including other consultations.
Once the date of the appointment has been agreed with the User, she will receive an e-mail confirming the appointment with all the corresponding details. Note that the confirmation of the appointment may be subject to payment of an appointment reservation fee, depending on the store and date selected by the User. The terms applicable to the appointment reservation fee will be notified to the User after the preferred date for the appointment has been selected on the Web. The payment for the appointment reservation fee should be made during the telephone call received by the User, by credit or debit card as provided by the user to the Nicol Sposa operator. Once payment of said fee has been confirmed, Nicol Sposa can confirm the appointment and automatically send an e-mail to the User confirming the appointment, together with receipt for the payment made.

The appointment can also be confirmed with the User by e-mail unless payment of the appointment reservation fee is required, in which case the User may only make payment by phone or in person at the store in question.

If the phone call cannot be made because the phone number provided by the User is incorrect, an e-mail will be sent informing the user that it has not been possible to contact her. After several attempts to contact the User, if she fails to answer the calls or respond to the e-mails sent regarding the appointment request, Nicol Sposa shall cancel the request and send an e-mail to the User informing her that the appointment request has been cancelled.

When completing the data requested on the registration or purchase forms available on the Web and the App, the required fields will be marked with an asterisk so that the User can clearly identify them. In addition, information detected as faulty, incorrect or incomplete by the Web or the App and which is required to complete the process in question will be requested again so that the User can review, correct and enter it correctly.

As the User, you are exclusively responsible for providing your details correctly in the registration and online purchase process on the Web and the App and for keeping your passwords and registration codes confidential, personal and secret. Nicol Sposa reminds you that you must pay special attention and take care when entering your personal data, especially bank and delivery details and you must not share your registration codes and password with others. Any direct or indirect damages caused to Nicol Sposa or third parties under your email or code and/or login password or user account will be your sole responsibility.

Nicol Sposa unilaterally reserves the right to review, retain, temporarily suspend and/or permanently cancel, without notice and without compensation, any purchase made on the Web or the App and any user account in which it detects signs of use that is fraudulent, illegal or contrary to these Terms of Use, the law and/or good faith by the corresponding User.

6. SPECIAL PRICES, SALES, PROMOTIONS AND COMPETITIONS
In order to retain Users, attract new users or promote certain products, Nicol Sposa may organise various promotions and competitions on the Web and the App.

In each case, Nicol Sposa shall regulate the terms of participation in the various competitions and promotions by means of the appropriate legal terms and conditions. In any case, Nicol Sposa unilaterally reserves the right to modify the terms of any promotion or competition it organises and to review, retain the prize(s), temporarily suspend and/or permanently cancel, without notice and without the right to compensation, any promotion or competition it organises.

 Nicol Sposa also unilaterally reserves the right to revise, temporarily suspend and/or permanently cancel, without notice and without compensation, any user account in which it detects signs of participation in promotions and/or competitions that is fraudulent, illegal or contrary to these Terms of Use, law and/or good faith by the User of the said account.

7. USER SUPPORT
Users can contact Nicol Sposa to solve any problem or incident or answer any questions they may have through the Customer Service at the following Freephone numbers and email addresses:

If you have any question, please contact us using our contact form.

8. INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS
The Web, the App and their contents are subject to protection under prevailing national legislation on Industrial and/or Intellectual Property. Pronovias is the owner or has duly licensed all the Industrial and Intellectual Property rights for the Web, the App and their contents.

All forms of reproduction, distribution, publication, transformation, making available and, in general, any other act of exploitation, for commercial or other purposes, of the Web, the App or their contents are prohibited without the express prior consent of Pronovias.

Nicol Sposa reserves all Intellectual and Industrial Property rights on the Website and its contents. In no case and under no circumstances does access to the Website, navigation or use constitute or imply a transfer of any kind by Nicol Sposa of the Intellectual or Industrial Property rights of the Website or its content.

By reproducing, disseminating, publishing, sharing or sending the User any content on or through the Web or the App or any platforms, forums, social media, applications or websites to which Pronovias has access, the User guarantees Pronovias that she is the legitimate owner thereof or holds the image rights, Industrial and/or Intellectual Property Rights or any other rights necessary for the use, reproduction and publication thereof. Furthermore, when reproducing, disseminating, publishing, sharing or sending any content, regardless of its nature or content, on or via the Web or the App or any platforms, forums, social media, applications or websites to which Pronovias has access, you irrevocably assign to Pronovias, non-exclusively and free of charge for the entire world until the works become public, all the intellectual property exploitation rights for such content in all forms, including the right to sub-license said rights to third parties for profit.

9. RESPONSIBILITIES
The User must use the Web, the App and their contents as provided in these Terms of Use, prevailing legislation and in accordance with good faith. Any use of the Web, the App or their contents contrary to these Terms of Use, the law or good faith is expressly prohibited regardless of whether or not such use is for profit.

Use of or participation by the User in any promotion or competition organised by Pronovias that is fraudulent, abusive and/or contrary to these Terms of Use, the law and good faith is strictly prohibited Furthermore, multiple registrations by the same user on the Web or the App using different email accounts is strictly prohibited.

The User shall be liable for any loss or damages caused to Pronovias or third parties arising directly or indirectly from any use of the Web, the App or their contents that is contrary to these Terms of Use, law, moral decency, public order or good faith.

Pronovias requires third-party services to make the Web, the App and their contents accessible. Despite the efforts made by Pronovias to keep the Web and the App available and accessible, the availability thereof may be suspended, interrupted or cancelled for reasons beyond Pronovias’s control. Therefore, Pronovias does not guarantee the absence of errors or interruptions in access to the Web, the App or their contents or that they are updated or displayed in their latest version. Consequently, Pronovias refutes all liability for damages caused to the User as a result of the suspension, interruption, lack of continuity, network crashes or disconnection of the Web or the App.

In no case and under no circumstances shall Pronovias be liable for damages caused to the user not attributable to the former, such as, by way of example, natural disasters, force majeure or extreme urgency, virus, harmful components, browser malfunction, computer intrusions or attacks by third parties.

With regard to the social media buttons on the Web Site, Nicol Sposa, hereby informs you that these buttons are linked to online services managed by third parties, also used by other users. Therefore, Nicol Sposa is solely and without exception liable for its own contents.

10. LINKS
The websites, platforms, forums, chats, blogs or third-party social media that link to the Web or the App must clearly inform users that they do not have the authorization or supervision of Nicol Sposa and that such link does not imply, suppose or involve any form of association between Nicol Sposa and the websites, platforms, forums, chats, blogs or third-party social media that link to the Web or the App.

In any case, any link targeting the Web must point directly to the home page or start page of the website by means of a click to the URL of the web, covering the entire homepage screen or the start page of the Web.

In no case and under no circumstances shall Nicol Sposa be liable for the content, information or data about the Web, their content or any other matter contained on the websites, platforms, forums, chats, blogs or third-party social media that link to the Web.

Linking to the Web from websites, platforms, forums, chats, blogs or social media that are contrary to the law, moral decency and good faith is expressly prohibited, especially those with pornographic or illegal content or content that violates human rights.

However, the Web may contain links to websites, platforms, forums, chats, blogs or third-party social media. Despite our efforts, Nicol Sposa does not have the human and/or technical means of knowing or controlling the information and/or content appearing on third-party websites. Accordingly, under no circumstances shall Nicol Sposa be liable for the content of linked sites and under no circumstances may it be considered that Nicol Sposa is aware of the content of the linked sites. Should you realise that the websites, platforms, forums, chats, blogs or third-party social media to which the links on the Web point are illegal, you may inform Nicol Sposa by email to the support centre with the following information:

Personal and contact details of the user filing the complaint: name, address, phone number, email.
Copy of your identity document (national identity document or passport)
Identification and full description of the allegedly illegal content or alleged unlawful use of a particular content:
Precise and specific indication of the protected content and its location.
What the alleged illegal content or illegal use of the content comprises.
Whether or not the user filing the complaint owns the content used illegally
Declaration signed under the responsibility of the User filing the complaint, stating that:
The information contained in the complaint is accurate and truthful.
He/she is the legitimate owner of the violated content or, if not, is duly authorized to act on behalf of the legitimate owner of the violated content.

11. SECURITY
Nicol Sposa informs Users that it may be a crime of electronic fraud to use the electronic payment system on the Web and the App to purchase products offered thereon in any of the following cases:

The provision of false data of the buyer or the number of the card used as a means of payment.
The use of data of persons other than the buyer.
The use of the status of holder of cards belonging to others.
The use of card numbers generated by software or similar algorithms.
Nicol Sposa also informs Users that the Web incorporate appropriate safeguards and use industry standard technology to improve the security, integrity, completeness, accuracy and protection of the personal data collected, and has put in place reasonable precautions to protect such information from loss or misuse. Its rules on data protection and security are periodically reviewed and improved as necessary, and efforts are made to ensure that only authorized persons access the information provided by Users.

Sensitive information is sent via the Web in encrypted format to protect the information you send us from third parties before it reaches Nicol Sposa.

12. DATA PROTECTION AND COOKIES
As stated in our Privacy Policy, when using the Users’ data, Nicol Sposa is committed to respecting their confidentiality and to using it for the purpose of the file, as well as to comply with its obligation to keep the data and adopt all measures to prevent the alteration, loss, processing or unauthorized access thereof in accordance with prevailing laws on personal data protection.

For more information about the Nicol Sposa Privacy Policy, please read our Privacy Policy and our Cookies Policy.